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Search our knowledge base or browse categories below to find answers about Wellaroo products, shipping, and more.
Popular Questions
Getting Started
We believe that a proactive approach to wellness starts with the two most fundamental pillars of a dog's health: their gut and their joints.
Everything truly starts in the gut. A healthy digestive system is the epicentre of overall wellbeing, responsible for absorbing nutrients from food and housing a majority of the immune system. Our Gut & Immunity formula was created to be this daily foundation, helping your dog thrive from the inside out.
A dog's happiness is often seen in their freedom of movement, their ability to jump, run, and play without discomfort. Our Joint & Mobility formula was designed to support this essential quality of life, maintaining comfort and flexibility for dogs of all ages.
These two areas are deeply connected and designed to be complementary. A healthy gut ensures your dog can properly absorb the vital nutrients that support cartilage and connective tissue. Together, they create a powerful system for long-term health, ensuring your best friend feels as good on the inside as they look on the outside.
Simply sprinkle the recommended amount over your dog's food once daily. The natural flavour makes it a delicious meal topper most dogs love. Start with a 1/4 teaspoon (tsp) and slowly increase over a few days.
Joint & Mobility daily serving guide (by weight):
- Up to 5kg: 1/2 tsp (1.25g)
- 5kg – 10kg: 1 tsp (2.5g)
- 10kg – 15kg: 1.5 tsp (3.75g)
- Over 15kg: 2 tsp (5g)
Gut & Immunity daily serving guide (by weight):
- Up to 5kg: 1/2 tsp (1.5g)
- 5kg – 10kg: 1 tsp (3g)
- 10kg – 15kg: 1.5 tsp (4.5g)
- Over 15kg: 2 tsp (6g)
Always ensure fresh drinking water is available.
Yes. Our entire range is suitable for dogs of all life stages. Our supplements are particularly beneficial for active puppies to support their development and for senior dogs who need extra care for their joints and digestion. Our single-ingredient treats are a wholesome option for dogs of any age.
While our products are all-natural, if your dog is on medication or has a pre-existing health condition, we always recommend consulting with your veterinarian before introducing any new supplement to their diet.
About Our Products
Yes! Our two supplement powders - Joint & Mobility and Gut & Immunity are specifically formulated to work together safely.
Many Wellaroo customers use both daily for complete wellness coverage:
- Joint & Mobility supplements help maintain healthy joints, flexibility, and comfort, especially for active or senior dogs.
- Gut & Immunity supplements work on multiple levels to build a foundation of wellness that starts in the gut.
Simply add the recommended dose of each to your dog's meal. There are no overlapping ingredients that could cause issues.
Save 10% when you subscribe to either product, or check out our Bundle & Save options for the best value.
No – Wellaroo treats are designed as healthy snacks and rewards, not meal replacements.
Our treats include:
- Emu Jerky: 100% Australian emu, ethically sourced from premium-quality emu meat and gently air-dried to lock in vital nutrients.
- Duck Hearts: 100% duck hearts, gently air-dried to lock in the natural flavour and nutrition of premium Australian duck. They're the perfect high-reward, bite-sized snack for training sessions or everyday moments of care.
- Shark Cartilage: 100% Australian shark cartilage – a perfect single-ingredient chew to support your dog's dental health and joint care, sourced ethically.
Feed as part of a balanced diet. We recommend treats make up no more than 10% of your dog's daily food intake.
For best freshness and effectiveness:
Supplement Powders:
- Store in a cool, dry place away from direct sunlight.
- Keep the pouch tightly sealed after each use.
- Once opened, use within 3 months for optimal potency.
- No refrigeration required.
Single Protein Treats:
- Store in the resealable pouch in a cool, dry place.
- Once opened, consume within 4–6 weeks.
- In warmer weather, you can refrigerate treats to extend freshness.
All Wellaroo products have a best-before date printed on the packaging.
Wellaroo products are made with minimal, natural ingredients, making them a great option for dogs with common food sensitivities. Our supplement powders contain no common allergens. However, if your dog has a diagnosed allergy or is on a prescription diet, we recommend checking the full ingredient list on the product page or consulting your vet before starting.
Our Brand & Quality
Wellaroo products are proudly made right here in Australia. All Wellaroo supplements and treats are manufactured in Australian facilities that meet strict quality and safety standards. We work with trusted local producers to ensure every product is safe, effective, and made with care. We believe Australian dogs deserve Australian-quality nutrition, that's why we never compromise on where or how our products are made.
It's a commitment we take very seriously. For our treats, it means sourcing our proteins from trusted Australian farms and fisheries that adhere to high standards of animal welfare and sustainability. For our Shark Cartilage, we specifically use Gummy Shark, a smaller, more abundant species, which is sustainably sourced from Australian fisheries as a by-product of the fishing industry, ensuring nothing goes to waste.
"No nasties" is our promise that our products are free from artificial colours, flavours, preservatives, and any fillers. We believe in clean, transparent formulas with nothing to hide.
We harness the unique power of Australian native plants in our supplements. A key example is the Kakadu Plum, a native superfruit renowned for being one of the world's richest natural sources of Vitamin C. We use it for its powerful antioxidant properties to support overall vitality and a vibrant coat.
Orders & Shipping
Wellaroo ships Australia-wide with two delivery options.
Standard Parcel Post (2–6 business days):
- Small (up to 500g): $11.15
- Medium (500g–1kg): $15.25
- Large (1kg–3kg): $19.30
Express Post (1–3 business days):
- Small (up to 500g): $14.65
- Medium (500g–1kg): $19.25
- Large (1kg–3kg): $23.80
FREE standard shipping on orders over $70.
All orders are dispatched within 1–2 business days and include tracking via Australia Post. You'll receive your tracking number by email as soon as your order ships.
Once your order ships, you'll receive a confirmation email with a tracking number via Australia Post. You can also check your order status anytime through your Wellaroo account or the tracking link in your email.
Orders are typically processed and dispatched within 1–2 business days. During peak periods, it may take an extra day. You'll receive an email notification once your order has shipped.
Subscribe & Save
Wellaroo's Subscribe & Save programme makes it easy (and more affordable) to keep your dog's supplements topped up:
- Save 10% on every order when you subscribe.
- Choose a monthly delivery schedule.
- No lock-in contracts – pause or cancel anytime.
- Manage everything from your Wellaroo account dashboard.
Subscriptions are the most popular way to buy Wellaroo products because they save money and ensure your dog never misses a dose. You can subscribe directly from any product page on our website.
You can pause or cancel anytime – no commitment, no cancellation fees. Simply log into your account and manage your subscription, or contact us and we'll take care of it.
Subscribers save 10% on every order. Over a year, that adds up to significant savings compared to one-time purchases.
Returns & Support
If you or your dog aren't completely happy, we're here to help.
Wellaroo offers a 30-day satisfaction guarantee on all products.
To request a return or exchange:
- Email us at info@wellaroo.com.au within 30 days of receiving your order.
- We'll provide return instructions.
- Once we receive the product, your refund or exchange is processed within 3–5 business days.
Refunds are issued to your original payment method. Unopened products in original condition are eligible for a change-of-mind return. For faulty or damaged goods, contact us within 7 days with photographic evidence.
For any questions, reach out to info@wellaroo.com.au and our team will get back to you within 24 hours.
You can reach us at info@wellaroo.com.au or send us a DM on Instagram or Facebook. We're a passionate team and we personally respond to every message.
We aim to respond to all enquiries within 24 hours during business days. Most messages get a reply much sooner – we genuinely love hearing from our community.
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