Shipping Policy

Wellaroo - Shipping & Returns

At Wellaroo, we can't wait for your dog to enjoy their new supplements and treats. We are committed to getting your order to you as quickly and efficiently as possible.

Order Processing All orders are packed with care and dispatched from our facility in New South Wales within 1-2 business days. You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.

Domestic Shipping (Australia) We ship to every corner of Australia. At checkout, you can select from the following options:

Standard Shipping (Australia Post): Estimated delivery within 2-6 business days, depending on your location.

Express Shipping (Australia Post): Estimated delivery within 1-3 business days for most major metro areas.

Shipping costs are calculated at checkout based on the weight of your order and your location. We are pleased to offer free standard shipping on all Australian orders over $70.

International Shipping: We are excited to be expanding and will be offering shipping to select countries in Asia soon.

Please be aware that international orders may be subject to import duties, customs taxes, and/or fees levied by the destination country. These charges are the responsibility of the recipient. Wellaroo is not responsible for these fees, nor can we predict what they might be. For more information, please contact your local customs office.

Order Tracking: Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. You can use this number to track the progress of your delivery via the Australia Post website.

Address Accuracy: Please ensure your shipping address is complete and correct at the time of checkout. Wellaroo cannot be held responsible for orders delivered to an incorrect address supplied by the customer.

Returns & Refunds

Change of Mind: We accept returns for unopened products in their original, saleable condition within 30 days of receipt. Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Faulty or Damaged Goods: If you receive a product that is faulty or damaged, please contact us at info@wellaroo.com.au within 7 days of receipt with photographic evidence. We will arrange for a replacement or a full refund at our expense.

Taste Preference: We cannot offer refunds or exchanges on opened products simply because your pet does not like the taste. We recommend purchasing a single pouch to trial first.

How to Start a Return: Contact our care team at info@wellaroo.com.au with your order number and reason. We will provide return instructions. No refunds are issued without prior authorization.

For full details, please see our Refund Policy page.

If you have any questions about your order or our shipping process, please don't hesitate to contact us at info@wellaroo.com.au.