Wellaroo | Privacy Policy

Wellaroo - Privacy Policy

Last Updated: 16 October 2025

Wellaroo Pty Ltd ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information we collect from you through our website, www.wellaroo.com.au (the "Website").

By using our Website and providing us with your personal information, you consent to the practices described in this policy.

1. What Personal Information We Collect

We collect information from you when you interact with our Website. The types of personal information we may collect include:

Identity and Contact Data: Your name, email address, shipping address, billing address, and phone number.

Transactional Data: Details about products you have purchased from us, order details, and payment information. Please note, we do not store your full credit card details; these are processed securely by our third-party payment gateways.

Technical Data: Your Internet Protocol (IP) address, browser type, device information, and information about how you navigate our Website (e.g., pages viewed, time spent on pages).

Communications Data: Any information you provide when you contact our customer support, subscribe to our newsletter, or leave a product review.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and updates.

To Provide Customer Support: To respond to your enquiries, provide you with information about our products, and resolve any issues.

For Marketing and Promotions: To send you information about new products, special offers, and wellness tips via our newsletter, only if you have opted-in to receive such communications. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email.

To Improve Our Website and Services: To analyse website usage and trends, helping us to improve our Website layout, product offerings, and overall customer experience.

To Comply with Legal Obligations: To meet our legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers only for the purpose of operating our business and providing services to you. These include:

Payment Gateways (e.g., Stripe, PayPal) to securely process your payments.

Shipping and Logistics Partners (e.g., Australia Post) to deliver your orders.

Website and E-commerce Platforms (e.g., Shopify) that host our online store.

Marketing and Email Platforms to manage our newsletter subscriptions.

We will only disclose your personal information to these parties to the extent necessary to perform their functions. We may also disclose your information if required by law to do so.

4. Data Security

We are committed to ensuring your personal information is protected. Our online store is built on a leading e-commerce platform that is certified Level 1 PCI DSS compliant, adhering to the highest industry standards for security.

When you enter your payment information, it is encrypted using Secure Socket Layer (SSL) technology and transmitted directly to our secure, third-party payment gateway. Wellaroo does not store your full credit card information on our servers.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, including to complete your orders, provide customer support, and comply with our legal obligations.

Specifically:

a) Order and transaction data is retained for a minimum of 7 years to comply with Australian tax and financial record-keeping requirements.
b) Account and contact data is retained for as long as your account remains active, or as needed to provide you with our services.
c) Marketing preferences are retained until you unsubscribe, at which point your email address will be removed from our marketing lists.
d) Technical and analytics data is retained in anonymised form and may be kept indefinitely for website improvement purposes.

When your personal information is no longer required, we will securely delete or anonymize it. If you would like to request the deletion of your personal information, please contact us at info@wellaroo.com.au.

6. Your Rights and Choices

You have rights regarding the personal information we hold about you. You have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request that we correct any inaccurate or incomplete information.

Unsubscribe: Opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at info@wellaroo.com.au.

7. International Data Transfers

As we grow our business, we may expand into new regions. In the course of our business operations, your personal information may be transferred to, and stored at, a destination outside of Australia. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website.

9. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: Wellaroo Pty Ltd Email: info@wellaroo.com.au Website: www.wellaroo.com.au

Wellaroo - Cookie Policy

Last Updated: 16 October 2025

Our website, www.wellaroo.com.au (the "Website"), uses cookies to enhance your browsing experience, process your orders, and help us improve our services. This policy provides clear information about what cookies are and how we use them.

What Are Cookies? Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, and items in your shopping cart) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site.

How We Use Cookies We use cookies for several essential functions:

Strictly Necessary Cookies: These cookies are vital for the operation of our website. They enable core functionalities such as security, network management, and, most importantly, allow you to browse our products and add them to your shopping cart. You cannot opt-out of these cookies as the website cannot function without them.

Performance & Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and if they receive error messages. This data is aggregated and anonymous and helps us understand how our site is performing so we can make improvements.

Functionality Cookies: These cookies allow the Website to remember choices you make (such as your username or region) to provide a more personalised and convenient experience.

Your Consent When you first visit our website, a banner will appear asking for your consent to use non-essential cookies. By continuing to browse our site after seeing this banner, you agree to our use of cookies as described in this policy.

Managing Your Cookie Preferences You can control and/or delete cookies as you wish. Most web browsers allow you to manage your cookie preferences through their settings. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our site, and some services and functionalities (like the shopping cart) may not work.