Subscription Policy

Wellaroo - Return Policy

Our Promise

At Wellaroo, we stand behind the quality and integrity of our products. We want you and your dog to be happy with your purchase. If you have any questions or concerns about a product you've received, please don't hesitate to contact our customer care team at info@wellaroo.com.au.

Damaged or Incorrect Items

We take great care in packing your orders, but sometimes mistakes can happen.

If your order arrives damaged, or if you've received the wrong item, please contact us within 7 days of delivery. To help us resolve this for you quickly, please email us at info@wellaroo.com.au with your order number and a photo of the issue. We will happily arrange for a replacement to be sent to you or provide a full refund at our expense.

Change of Mind

If you've had a change of heart, we can accept returns for any unopened products in their original, saleable condition within 14 days of purchase.

To initiate a change-of-mind return, please contact our team first. Please note that return shipping costs are the responsibility of the customer. Once we receive and inspect the item, we will issue a refund for the product cost. Original shipping fees are non-refundable.

Taste & Fussy Eaters

We understand that some dogs can be particular about new foods and flavours. As our products are consumable, we are unable to accept returns or offer refunds for opened products simply because your pet does not like the taste.

If you have a fussy eater, we highly recommend purchasing a single pouch to trial before committing to a larger order or bundle. You can also find tips in our FAQ section for introducing new supplements to picky dogs.

How to Start a Return

Contact Us First: Before sending any items back, please email our customer care team at info@wellaroo.com.au with your order number and the reason for your return.

Receive Instructions: Our team will assess your request and provide you with a return authorisation and detailed instructions on how to send your item back to us.

Pack Your Item: Please ensure the item is well-packaged to prevent damage in transit. We are not liable for any lost or damaged goods returned to us.

Please note: We cannot process any refunds or credits for items that are sent back to us without prior communication and authorisation from our team.

Refund Processing

Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.